Someone should own the path from invoice to cash.
Averlane runs the routine receivables process for growing Australian businesses — follow-up, commitments, disputes and reporting — so overdue invoices stop drifting and management always knows what happens next.
Most businesses don’t have an AR problem. They have an ownership problem.
Managed Receivables tends to make sense when:
- A meaningful amount is sitting in overdue invoices while work continues.
- Follow-up happens when someone has time, rather than on a set rhythm.
- Payment promises are made to different people and not tracked anywhere.
- Invoice queries and disputes sit unresolved in inboxes.
- The owner is still the person chasing payment personally.
- Hiring a dedicated credit controller feels premature.
If your bookkeeper or office team already does all of this consistently every week, you probably don’t need us — and we’ll say so.
The routine work, run properly.
Ageing monitoring
Regular review of current, due and overdue invoices across each ageing bracket.
Overdue identification
A clear working list: customer, amount, age, previous contact and the next action.
Customer follow-up
Client-approved contact by email, and by phone where agreed, in a professional and relationship-conscious tone.
Follow-up cadence
A defined sequence rather than random chasing, set around your terms and customer relationships.
Promise-to-pay tracking
Amount, promised date, status and follow-up date — so missed commitments become visible immediately.
Dispute coordination
Missing POs, approvals, incorrect invoices and queries tracked through to resolution.
Internal follow-up
Where payment is blocked inside your business, we follow up with the responsible person.
Escalation tracking
Clear identification of accounts that genuinely need management intervention.
Weekly AR reporting
Total and overdue receivables, ageing movement, largest exposures, promises due and broken, open disputes and priority escalations.
An operating rhythm, not a project.
Understand the position
We review the ledger, your terms, workflow and where invoices stall today.
Agree the rules
Cadence, tone, authority limits, reporting format and escalation thresholds — agreed in writing.
Operate weekly
Follow-up, commitment tracking, dispute coordination and internal chasing.
Keep management current
A weekly position with the exceptions that need your attention.
What sits outside the service.
Being specific about this protects your customer relationships and sets correct expectations from the start.
We do
- Routine, first-party receivables follow-up in your business’s name
- Track and coordinate, always within agreed authority
- Escalate to you when a matter passes the agreed threshold
We do not
- Undertake legal debt recovery, litigation or letters of demand as legal instruments
- Act on Security of Payment adjudication or interpret construction contracts
- Provide invoice finance or lending
- Make credit decisions, agree settlements or payment plans without your authority
- Receive customer money into Averlane accounts
- Provide tax, BAS or regulated financial advice
Start with a 20-minute review.
We’ll look at how receivables runs today and tell you honestly whether this service would earn its fee.